On arriving at the site the check in was easy. We had booked a gold plus caravan that had 4 bedrooms and sleeps 10. We were given a map and told where to park to access the static caravan. After parking my car We found the caravan after walking through soggy grass and mud as there was no pathway to the steps. I opened the door and found a dindgy dark space and the caravan was tired and needed updating. The cooking facilities were good. The beds were very uncomfortable as none of us slept. I would not go back there again.

Gave all of this above. Absolutely disgusting

Nice clean holiday home

Pathetic for gold plus caravan

We had a lovely weekend away at New Beach. All the children had lots of fun

Beds were super uncomfortable. We moved a couple of small shelving units to put beds together and found a lot of empty packets and tweezers. They had put sharp knives in the bottom cupboard in reach of children.

Wouldn't go again

Overall very dissapointed, the caravan was dirty and things like the back off the remote was missing exposing the batteries - I have a 3 year old so this was very dangerous . The bed I slept on must be broken or very old as it was sinking to one side just so uncomfortable I hardly slept . They forgot the high chair . The food was horrendous, 1 hour 45 min wait and it was cold when arrieved , offered half a refund. The sound from the entertainment was awful , soo loud it made the speakers sound as if it was going to blow . Swimming pool was lovely . And beaches things to do off site lovely . We would 100% never ever return . 10 of us agreed .

Not too bad , but food very hit and miss ,chips returned twice as not hot

Good points* Lovely caravan, spotless clean.* Fantastic staff, all extremely friendly and helpful* Neptunes Carvery next door was excellent. Food such good value, and staff there outstanding. * Entertainment team worked so hard, fantastic singing performances from all. Not so good points* Quite deceiving where the beach is, its quite a long walk (well over a mile) if you dont want to take the car* Entertainment - although the staff were fantastic and their singing was great, thats all the evening entertainment ever was, then singing. Wheres the comedy? Where the band? Wheres the tribute act? Wheres the magic act? Every other holiday park we have been to had something different every night. Bearing in mind this is high season, middle of August. It was all just a bit disappointing. * Food in the entertainment hall - not good. Takes ages to come and is mediocre at best. * Long queues for the bar. Slow (although lovely) staff and often only one person serving. * Unsavoury families - you get people from all walks of life at holiday parks, thats the fun of it. But here the security guards spent most of their evenings in the outside park keeping kids in line whose parents just didnt give a toss. Unruly kids that were bullying smaller ones and backchatting adults who tried to intervene. Nice.

Overall good, restaurant overpriced for what it was

Will be weighting soon with complaints I have a list

Accommodation was very good but the evening entertainment block really let the holiday down. For most of the evening there would be only one member of staff on the bar to take orders for food and drink and to deal with the children asking for the nearby machines to be fixed. Food took a long time to arrive and showed signs of being rushed with some parts being overcooked and others raw. On the last night after an hours wait was told that my order ticket had not been put in the kitchen so although hungry asked for my money back. when ordering that meal I also asked for a bitter shandy and was asked by the lone member behind the bar if I wanted Fosters! Fosters is a larger not a bitter which any bar staff should surely know. She was also the person responsible for not putting my food order in. IF there are only going to put one person behind the bar they should use somebody who knows what they are doing. the place was always cold which was also commented on by other holiday makers making the place you would not want to stay in for more than the time it took to eat, or not in my case, your evening meal. entertainment was from one of the members of staff singing far too loudly and too close to the mike. they'd have been more entertaining if they'd have helped out behind the bar! The Neptune Bar a short walk away although dearer had a good selection of food, good staff and people who knew how to pour a bitter shandy!

I eould say this isn't a gold plus. Loose aerial connection was reported but never sorted. WiFi was down but that got sorted. Cooker knobs one was loose and that was for the grill took 2 days for them to sort.it althiugh the was a gas.smell after putting a temp one on he assured.us there was no gas smell.

Caravan in a fair state of disrepair.Furniture missing bits. Light in the hallway did not work (even after complaint to reception nothing was done) extractor fan in the shower room did not work.

The caravan was not suitable for my party as majority were adults and twin bedrooms not big enough for two

Perfect holiday kids were very happy and can't wait to return. We normally do Isle of Wight but kids said they prefer here.

Difficult times but you did your best.Excellent clean caravan

although the caravan was comfortable . The cleanliness when we stepped in was not to bad.however we found it did need a bit more cleaning was required before we settled in . The site could do with paths leading up to the vans and the bins could have done with being placed in dessinated areas rather than in car parking spaces,

We love to go back to new beach

Lovely caravan loads of room. Family and pet friendly site with very helpful staff.

Brilliant will definitely return in the future

Caravan was excellent value for money

Had a lovely few days away with kids, who loved the local beach and amusement park.

Nice break and area plenty to explore.

for the price i don`t think you would beat it

Loved the caravan! Plenty of space and the besds were so comfy! May be there could be a dust pan and brush in them

i only used the caravan as a base to stay , and went out fishing all day, the caravan was nice and clean, but not as luxurious as photo in brochure.

Heating broke in bedroom and light broke in bathroom

Could have been cleaner, oven was grubby and there was a shaving razor left on top of the shower from the last people. It would be nice for at least a toilet roll to be left for you just encase like us you are late and forget essentials