Ashby Woulds Lodges and Spa

The lodge was comfortable, warm and clean. The kitchen was well-equipped though not everything had been washed properly. The staff were very friendly and helpful prior to and on arrival and the hot tub was ready for us to use as soon as we arrived.The lodge had a few minor issues: bedside lights not working, showers leaking badly, freezer almost falling out from under the counter. Just a few areas that need a bit of TLC. However the bed was comfortable and we slept well. The fireplace is lovely. Slight issue with the hot tub on the second day but quickly resolved. The lodges are also very close together so if there are people both sides of you there's not a massive amount of privacy, especially when there are people fishing right the other side of your balcony.The 9am departure time is quite ridiculous. When you're only there for a weekend having to leave by 9am on a Sunday is a joke having only been there since 5pm Friday. We had to set an alarm for 7:30am to make sure we'd cleaned everything and were out in time. Not really what you want on a relaxing weekend.Despite the minor flaws though we had a lovely short break and would return.

The kitchen facilities were great there is a dishwasher and air fryer but remember to take washing up liquid and cloth, cooking oil etc. if you forget anything theres a few local shops. Takeaways delivered to the gate. The hot tub was amazing, there were robes and towels provided. I was able to check in prior to arrival as the reception was closed by the time I was to get there the staff were friendly and helpful. Ive already recommended this place.Also check out Toons cafe it has the best breakfasts and hand make cakes. Theres also a spa which I forgot about otherwise I wouldve booked a massage. Maybe if I come back next year!

Very comfortable and everything you need

No coat hooks anywhere. Sofa dirty. Mould in bathroom.

Lodge was lovely, Hot tub great , only thing was it not being to heat on the first night and having such an early check out on the last morning. We were pre warned on this but made the time there feel short

We found the bed a little bit uncomfortable and the sofas were a little to low for us that's only our opinion again in need of some real tlc.

Perfect base for day trips.

Nice peaceful break

Hot tub took far too long to heat up, it was the following afternoon before we could use it.

A great lodge for pet owners

Excellent stay

Perfect. Peaceful. Clean. Quiet

We had a really lovely time away. Hot tub was lovely. Had a lovely time in local towns and pubs

Whilst we had a nice stay there were a few things that let it down. Firstly we were told to ring when we arrived at 5pm to check in. I rang two different numbers several times over 10 minutes and no one answered meaning we couldn't even get into the property. We had to ring customer services who were just as confused as us. Thankfully he gave us the gate code and which number we were staying in. Later they day we were then rung about paying a security deposit in the morning but again when we rang in the morning no one answered, they then rang in the evening finally saying they were available so we were having to fit around them. Whilst the man was quite friendly and couldn't understand why we were paying a deposit at 5pm and then leaving at 9am the next day the woman was quite rude and unfriendly.The stay itself was nice bit the first night the hot tub wasn't hot enough to use and the house itself needs a little TLC

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Exceptional

Lovely lodge set in beautiful surroundings with lovely views located near numerous national forests, trusts and childrens activities nearby i highly recommend and I would definitely return

Check inThe confirmation email tells you to please call the park ahead of your arrival for check in information but no one answers the reception phone and returns voicemails that are left. When I initially tried the mobile number I was told that he was the maintenance man, and I would need to call the office for details of how to check in! I tried several times over the week before we were due to check in to get a response from the office. I contacted Hoseasons who did not have any other contact information and just told me to turn up!We turn up to an empty office and a staff member comes across and we ask to check in. We are provided with a form to fill in and get asked for a £150 bond deposit this can be in cash or on your card.LodgeThe lodge is located up near the corner of the site which is accessed by a very noisy gravel drive (we were woken several times during the week by the painter arriving at 07:30am in his car no fault of his he was a quiet worker through the day). Even walking on the gravel was noisy it is loud because the site is so quiet!The beautiful canal side setting that is described in the description on Hoseasons is incorrect as you could not see it for the number of trees, hedges and shrubs that were overgrown. You knew it was their as you could hear the fishermen talking and the smell of weed wafting from that side was horrific one afternoon we had to sit inside. The lodge was lovely and clean on arrival. There are tea coffee, sugar and milk sachets to get you started plus dishwasher tablets and washing up liquid. The beds were comfortable and robes were provided.There are two double bedrooms and one king size bedroom each with their own on suite, there is also a separate WC and utility room (the washing machine handle was broken so we could not use it!) The king size bedroom on suite had a shower above the bath unfortunately the shower head was broken and would not stay up.The fibre optic wifi did not work for us the whole week we were there. I tried to report it to the office (unattended) a member of staff approached me and I explained the issue with the wifi and that we had turned it off several times and left it off over night but it still was not working. Staff member shrugged and said I do not know! I also mentioned that we only had four forks and three teaspoons, and could we have some more cutlery (the lodge sleeps 6 people so thats not great), the cutlery was filthy and had to be scrubbed clean.When booking the lodge in June 2024 the description stated that the lodge has full Sky package (we have a lot of sports fans who wanted to keep up with the matches that were on over the bank holiday weekend) but we were told by the maintenance man that the Sky had been removed some time ago! So now I have some really unhappy campers in the lodge no wifi and no sky sports! I had limited signal on my phone, and they all tethered to my mobile signal the whole time we there!The flatscreen TVs that are in the bedroom have no remotes and we could not get these to work so they may as well removed!The sofas have seen better days they low and when you sit on them the bottom cracks so are quite clearly broken! They are both very uncomfortable to sit on and need replacing.The lodge looked tired in places on the doors where it was worn.OutsideThe deck has been replaced in places but there were still holes and it was soft under foot in places/felt like it may collapse, there are signs around the deck regarding it being slippery in certain weather conditions. There were several raised planks and screws sticking up so will cause injuries when getting in and out of the hot tub in bare feet.The hot tub was a fours seat hot tub (lodge sleeps 6) and had holes that had been filled with filler so quite clearly had seen better days, the hot tub will not be up to temperature until the day after your arrival and will be emptied at 8am on departure day according to the notices. There are notices telling you not take glass into the hot tub but no plastic glasses are provided.We had an outside dining table but only two chairs so when we ate outside we had to move the dining chairs onto the deck so we could eat.CheckoutYou need to check out by 9am and if you have paid a cash deposit you will need to wait for your lodge to be checked before the deposit is returned. On checkout again the office was not manned and a member of staff took the keys from me. I had to ask her to make a note of some of our issues whilst on site so that they could be reported to maintenance/owner light bulb out in the hall, shower head in the kingsize bedroom, the washing machine door, the sky (which we were told that Hoseasons should have removed from the listing), and the wifi not working.

Large chalet with a big bedroom, loved the air fryer

The cabin we were in was very warm and inviting. The hot tub was the best and its everything that you needed for a break away or a romantic trip. There was no noise from other's even in the day. It was clean, well equipped and a fantastic pleasure to spend the weekend in cant wait to return already booked.

A couple of things damaged when we got there but nothing major

Nice lodge but with issues, door not closing properly, decking needs attention, hot tub was cracked and sealed and the jets were not working.We spent more money for the luxury but didn't feel this was up to the evermore collections that we usually get.

Excellent site. Very quiet. Helpful staff.The lodge we stopped in was very spacious and had everything we needed. The hot tub was private and well cover around the edges via a wooden fence. However it was in need of a little bit of TLC. The lock on the main bathroom did not work, the trims on the door were peeling away, there is not rubber seal on the bottom of the shower screen which meant the water came underneath it. All the doors require a little WD40 as they are very creaky and loud. We would have preferred an earlier check in and later check out.That been said, the above did not affect the enjoyability and relaxing state of our stay! I will more than likely return.

Amazing facilities for Lodge was clean very big would definitely recommend it. I am going back again in March.

The lodge was clean to an excellent standard, love it could not fault anything, the surrounding area was good also, location was good had a tea good time, they also had a booklet with a good information for shops, WiFi, hot tub was clean and to a high standard I will be visiting again

Lovely weekend stay at Ashby Wounds Lodges. Spacious, clean lodge, just a few snags (dishwasher was out of order, a couple of lights in one of the bedrooms didn't work, kitchen blind had come away from the wall), but this didn't spoil our stay at all. Hot tub was perfect temperature mid-evening on our first night. Spa treatments were amazing. Location peaceful, our lodge overlooked the canal which was a bonus. A short drive away from supermarkets, and lots of lovely walks around. Would definitely return.

Just dirty, not looked after. And was just upmostly the worst holiday I have ever been one.

Ive just returned from a weekend at the Ashby Woulds Lodges and Spa with my husband, our young baby (10m) and my parents. Our lodge was exactly as described and pictured and we were not disappointed. We had a good communal area with the living room, kitchen and dining area being the hub for us. We also had a nice barbecue area outside, as well as a private decking and a (clean!) hot tub. What we really enjoyed was how quiet it was - we were in the lodge right next to reception with the car park so worried about noise a bit but it was very peaceful. The bedrooms and bathroom were pretty basic but exactly as pictured so it was what we were expecting! The staff were absolutely incredible! I accidentally booked the wrong arrival date and they were so wonderful sorting this out for us. We also had trouble working the oven and they had somebody round in ten minutes to have a look and help us. They really were lovely! We were staying for a wedding and had a group of friends staying in another lodge too. My advice when booking is to check the pictures as they are very accurate - some have deckings with a view of the water, some dont have outdoor hot tubs etc. Overall we were happy with our stay at the lodge!

Everything great

Really nice and clean. We really enjoyed our stay.