Edgeley Holiday Park

A very comfortable and clean caravan!

Nice place but please clean decking arra as very slippery and dangerous

An old caravan needing to be replaced.

Really enjoyed our stay furniture is a,little basic and a little tired, but that did not detract from our overall enjoyment

Our only criticism of the cabin would be that the shower cubicle was small. But everything else was very good. Sofas and double bed very comfortable. We didn't use the second bedroom so couldn't comment on the twin beds. Our dog felt very relaxed here as well which isn't always the case with him.

I did contact you via email to express my disappointment in the cleanliness and standards of my accommodation. No one has got back to me which is highly disappointing! to find a used nappy and soiled clothing in the accommodation, along with dirt around the shower and broken glass. in addition to this, the standard of the lodge was well below the advertised standard. Broken decking and fencing, holes in wall from fittings that have been taken down, and furniture scratched and old. Very disappointed with the offering, and then lack of communication post travel.

We arrived at the holiday park to find that the caravan we had booked was not ready for me and my family to check in to even though we arrived after the check in time of 4pm. We had been in the car travelling for over 4 hours with a 2 year old who was hungry and needed changing. The cleaners left the caravan at 5.25pm which is the point at which we could finally enter and start unpacking our shopping which should have been put in the fridge / freezer and had started defrosting at this point.Once we entered the caravan, we found that the beds were not made which we later were told was due to a contract change. We were very disappointed after we'd been waiting so long for our caravan to be cleaned that we would have to do this ourselves as when we booked the holiday online, the website stated that the beds would be made on arrival. After just checking, it does still state beds are made.The duvet was folded and had numerous blood stains on it and the mattress protector was covered in yellow stains, possibly urine.We found a large dead moth on the window netting, a dead daddy long legs on the carpet, a food stain on the coffee table, cutlery and dishes which were dirty with leftover food, more blood stains on the curtains in the main living area and the general state of the carpets looked grim with stains and crumbs present.Fortunately, a lady at the Reception provided us with outstanding customer service and brought us a new duvet and mattress protector. She explained how there had been several problems that day due to a lack of cleaners because of an issue with work contracts which was obviously not her fault.The experience we received upon arriving at the holiday park, from the very late check in time to the appalling state we found the caravan in, to be completely unacceptable and disgusting.I am still awaiting a response to numerous emails

Wonderful lodge, beautiful location.Very friendly owners on site and staff

As l said cutlery and plates were not clean as food remnants were on them. It is a very comfortable caravan and we enjoyed our stay

The Lodge is really spacious, we loved the layout and the bathrooms are new and modern. The outdoor area is lovely but not immensely private so maybe ask if this will concern you. For the price it was excellent. You don't get many spacious lodges like this so great for families and children.

Enjoyed our stay, caravan was clean modern and comfortable.

The cabin was spacious, clean and well equipped.

There are around 240 lodges on this site, yet you wouldn't think it, as it is so peaceful. It's tucked away just past the village of Albury, close to Silent Pool gin distillery. The lodge we had was dog-friendly and overlooked the Surrey Hills. We were lucky to have this particular lodge as it was on the edge of the site, in a position where our reactive dog would not be too disturbed. The lodge itself was very spacious, with 2 bedrooms and 2 bathrooms. It had everything we could need in the kitchen. There were a couple of housekeeping issues, but nothing that spoilt our stay, and I advised the staff upon checkout so they will get things sorted for the next visitors. This is a great site for anyone with a dog or who enjoys walking. There are two public footpaths that lead out from the site, taking you into the Surrey Hills. You could literally walk for miles all day from the site. We didn't use the facilities, but the swimming pool looked lovely. There's a shop on site which looked like it had most things that you could run out of on a holiday, including dairy free milks. The staff were lovely, and the site is very clean and well kept. We are certainly planning on coming back to stay.

The lodge itself was spacious and the bedrooms and bathrooms were clean and modern. However some of the furniture in the lounge needed updating or has seen better days. The sofa was stained as was the carpet and the dining table was broken as was one of the blinds. I pointed this out to the staff baring in mind I paid a security deposit. I must point out the lodge I stayed in was not a park run lodge. The decking outside was nice with comfortable furniture. Car parking was good although the entrance was in a different area to it's neighbours which was confusing on arrival. WiFi was good.

Had everything we need, outdoor furniture was not clean so I didnt use them otherwise lodge was spotless.

Excellent accommodation and well equipped, two spacious shower rooms, comfortable beds and seating ,spacious kitchen, large decking area with furniture, with own parking .

We booked one of the older caravans so did not expect a lot but we were pleasantly surprised. It was spacious, light, comfortable and clean and well equipped with modern TV, dishwasher, washing machine, large fridge freezer.

It was an extremely spacious lodge with exactly what we needed for a long weekend!

A simple caravan that suited our short stay. It was a bit dirty (found a lot of old food and crumbs in between the sofa cushions and there was a lot of dog hair). But overall we were happy with our stay. Oh and the oven door didnt shut- but we reported to staff when we left.

Would have been nice to have a few more utensils for cooking. Otherwise perfect.

Fantastic lodge, very spacious and well maintained. The lodge was extremely well equipped and had everything we could possibly need. It was warm and cosy. Kitchen utensils, crockery etc very well stocked with good quality equipment. Would highly recommended and would definitely stay again.

Met with family who live close by. Great base.

Nice place kids had fun

We were allocated 83 The Oaks which was nothing like the pictures in the confirmation email, the lounge was functional but not comfortable, the tiny 2 seater sofa felt like sitting on a church pew (hard wood covered with thin cushion), other minor issues included only 1 bedside lamp in main bedroom, lack of cooking utensils such as vegetable peeler and no blinds in the bathrooms. However our main concern was receiving an email halfway through our stay informing us that we could not park our ford transit van on site and advised to park almost a mile away in an unsecured , remote area - we immediately replied with our concerns but received no response, made us feel very uncomfortable and highly unlikely to visit again or recommend.On a positive note the caravan was very clean and the nearby heath was great for walking our dog.

This caravan was well stocked and nicely outfitted. Very comfy. This caravan even had a dishwasher and washing machine. What a great surprise. We were even left some dishwashing tablets. Nice touch Only negative sofa cushions stained and could use a good clean. Otherwise almost perfect. We probably be back

It's our second time here purely because the surrounding area is beautiful and the little town in Shere is nice. It's shame that the lodges just are not well look after. Despite staying in a new model lodge, on close inspection their was wear and tear everywhere. It didn't effect out holiday apart from the broken windows with gaps in them even when locked that let atleast 2 wasps in everyday which terriefied my young person. Mis-matched worn leather chairs, head boards and few broken blind cords, broken dresser draws and there was even a hole in the floor with an obvious creak in the floorboard that really needs looking at as it was unmissable when you walked over it. The kitchen was well equiped, we didn't use any of the other facilities as from a previous trip we know the pool changing area is a little tired too and just didn't feel like dealing with that. However, clean bedding was provided, wifi was good, a nice little welcome pack of teas and dish washing tablets was given. Just wished there was less obvious wear and tear. I still love the park but guess thats why buying your own might be worth while lol.

We enjoyed our stay and the site is lovely. The only negative is the noise on the roof if its windy or raining as it had a real impact on all of ours sleep. Apart from that we had a lovely stay.

Just perfect . The swimming pool was lovely our lodge was a great size and very luxurious. Would recommend to others to visit for some quiet time away

Fantastic lodge in a superb location on the site. Close to reception and with a nice outlook. The lodge was spacious, very clean and modern Inside. We would be very happy to rebook.

Lodge was tired looking bedroom furniture tired/ worn and marks all over, 1 bed was very wobbly!!, Main bathroom bath water dirty!, had to run for awhile to clear and hot tap wasnt hot but rest of lodge had hot water?? Shower screen seal needs changing as green! Oven gloves needed not the rubber grip ones as burned hands!