Beautiful house but this should not be rented out again until its many faults are rectified.Two showers; one not working and the other was a shower hose over a bath. Not great for 5 women!Horrible damp smell in two rooms. All rooms had disposable damp/moisture collectors which were full of water. My friend needed to use her inhaler after staying in one of the rooms. Glass on bathroom floor which my other friend stood on. Bathrooms had hair in too.No heating in one of the twin rooms. Boiler not working at all when we got there. No instructions for oven- complicated resetting procedure. No plastic glasses for hottub and not enough utensils/glasses/crockery for 8 people. Hottub fitted wrong way round in its wooden surround although the lights and gazebo were a nice touch. Meant you had to enter via a seat and then sat facing the wall.Only two tiny loo rolls left for three days. Lots of thick dust and cobwebs everywhere. Just needs a damn good clean. Email instructions re key collection were very vague. Warden was on the sick so we didnt feel we could report issues.The decor was fab and spacious and this house could so easily be superb! Fab location and we did see the Northern Lights.

Absolutely fabulous location and staff are lovely. Been in the cottage twice and love it.

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Brilliant stay everything clean and comfortable thoroughly enjoyed stay outstanding

Lovely modern caravan

Could not fault The Lodge at all, very luxurious at a bargain price!

Nice quite restful holiday enjoyed the surrounding areas

What an amazing cottage 4 adults and 4 children over new year. I can see from previous reviews that things have been sorted. Bathmats, welcome pack with information in. It was amazing, the little touch of leaving the Christmas tree up. Such a warm and welcoming cottage. Hot tub was amazing, local villages nearby and an amazing park on site for kids. Really don't think the pictures do it justice! Thank you for having us and can't wait to return

Amazing cottage. Spacious spotlessly clean. Loved it booked up for next year. Could do with welcome pack with local amenities etc.

Back bedroom needs to say there is a step carpet does not show step looks like straight floor Shower floor is slippy when wet,And don't turn off oven this needs a don't switch off sign An information pack

shop can not be called that .perhaps the three shelves mainly empty or only a few items on.ie 3 loves of frozen bread in a small chest freezer this is not a shop in any form. and can not be advertised as one.essentials ars non exsisting.

The caravan was lovely and warm and comfortable. Fantastic location. The staff was so friendly and helpful a lovely site, and very quiet and calm. We are staying next year. We can't wait.

Great break, with everything about site and surrounding countryside so good.Food was the best. Xxxxxx

Great holiday for relaxing and walking.Walks on the doorstep or travel a bit further out to Corbridge or Hadrians wall. The cabana we stayed in is More suited for 2 adults downstairs and kids up the ladder to the mezzanine level as crawling/sit up only.

Excellent accommodation with flexibility for a family of four, defo leave the mezzanine level to the kids????Slight design flaw when main bed is down - you couldnt use bathroom if you closed door without it getting stuck on bed frame and unable to fully open door to get out. Rest of fittings really good though and good quality white goods Lots of lights available to get correct levels at night????Sofas where standard caravan type and sometimes uncomfortable, but on the other hand it was low enough to enable the use of the fold down table to dine from as we left bed in place during day which had a dual use scenario of been dining seats when folded up into wall fittingNice setting in countryside - very quiet and the Bistro/bar been open from 5pm was a nice extra

We loved our stay clean and tidy comfortable and great value for money we will definitely be going back.

The only issue was the height of the pull down bed, it was far too high and when I got up in the morning I fell and landed on my side against the ladder to the mezzanine, as you can imagine it caused extensive bruising. The accommodation was brilliant otherwise, definitely not for anyone with mobility issues though.The bar on site was lovely and served amazing food. The park is lovely and quiet.Would definitely book again but I would not stay in the same place but my daughters would love to stay in it again

Positives - Lovely and clean, patio furniture very useful. Never had a problem with a Hoseason's booked static caravan.Negatives - Matress on double bed was of poor quality [feel the springs]. Didn't like / don't like carpet on a toilet floor - think it's un-hygenic.

Great 3 night stay Friday to Monday for a Bank Holiday weekend with the dog in Hexham Pet 2. Caravan was lovely, spacious clean and comfortable. Phone signal intermittent which wasnt a problem, nice to get away from it all. The site is immaculate and everyone was friendly. Lovely dog walks suitable for anyone, can go for long or short walks, hills or on the flat. The on site shop has essentials which was handy for fresh milk. I didnt go to the pub but it looked nice and serves food. I cant wait to book here again, didnt want the weekend to end.

We arrived on the worst day for its weather! Checked in an hour earlier and they had lit the hot tub all ready for the kids. Lodge was so clean and had everything you needed, biscuits, dressing gowns, plenty of towels! Such a relaxing place! Thank you x

Great place good playground for the kids and nice restaurant for drinks and food.

Double bed matress is desperately needing replaced. One side caved in. Although pet friendly found too many hairs on floor and seating area causing my friends baby to come out in a rash. Van itself was good although could be upgraded with double sockets in bedrooms and seating areas. Kitchen cupboards bit tired Had all the utensils we needed plus more ! We Could not work out how to put central heating on so made do with gas fire. Van could also be doing with a fan when it gets hot inside. Added bonus of seating and decking outside but we barely used it as rained for full week. Site itself is quiet, well maintained and clean laundry/shower/lounge/eating area was excellent. Food good. Liked fact laundry room had library or books games and dvds for kids. Small play football pitch was good although could be properly levelled off . Small playpark beside it good although swings could have a secure one for toddler=small child to sit in. Staff nice. 15 mins from Hexham and 40 mins to Newcastle. Make sure you check parking rules as got a ticket in at wentworth leisure centre. Wont return as not for us.

Stunning, excellent facilities and maximum comfort. Would definitely recommend.

Beautiful caravan, very well equipped and well maintained

Brilliant, modern caravan in beautiful surroundings. The caravan itself exceeded our expectations.

Clean, well equipped caravan with plenty of storage space.
Comfy beds and good bathrooms.

Loved it and would certainly go back

Really good - the caravan was brand new. Just missing a few extras in the kitchen - e.g. larger pan & a bottle opener. A bedside lamps would have been nice as the lights were very bright.
Shower was great & bedding/towels were lovely.

We will definitely stay in the Derwent 3 again. The surroundings were so comfortable and we felt like we had won the lottery!