Would recommend. Peaceful

Everything you need is there very comfortable

Location was beautiful next to the fishing lakes just wasn't cleaned properly, had stains on the furniture, not alot of cutlery or cooking pans. The boiler leaked and kept dropping water pressure.

The lodge was in a great location and do recommend the lodge

Clean must better than an haven

The caravan itself was not cleaned properly, there was strong pungent odour when we arrived? animal smell. I am not against animal but they should separate the caravan with animal and no animal, one of my family member has asthma and I suffer from hayfever.The front door in the carpet area, there were a lot of animal hair, was not hovered properly.Bed linens for the pull up bed is not complete. Hence we asked help from the night emergency staff. The night emergency staff were not helpful and unfriendly. They know that there were 8people to check in, there was no accounting and rechecking from the hospitality team.The caravan has dust mite or ?bed bug, we were bitten, we have a lot of red itchy marks right after our first night until the 7th day. Red itchy patches keeps on appearing everyday.The manager of the park was not helpful, we asked for hover for us to self clean the caravan, he promised on the 2nd day but until 7th day no hover has arrived. The manager is full of promises but no action.Our holiday was ruined from the first day. I was constantly scratching due to severe itchiness.

Caravan was filthy. Brown marks on the doors, clearly not been wiped down for ages. Radiators and fire were dirty. Hole in one of the bedroom's wall. Van stank of dog.

The soft furnishings were extremely dirty. The smell when we arrived in the lodge was very unpleasant. This seemed to be mainly from the rug and the sofas which were beyond dirty. They had stains all over them and it was impossible to sit down on them due to the overpowering smell. This was reported on the first night but I had to call again 2 days later as nothing was actioned. The cleanliness of the lodge other than this was quite good but the lodge was very much in need of refurbishment as it was worn, old and tatty. I would not return for this reason which is a real shame because it's a great site.

Needed a good clean Some of the windows did not lockThe 1 room was damp Hoover so blocked it had no suction However there was a iron new ironing board And hair dryer

As previous, van is outdated and overdue for refurbishing. It lacks the facilities that other companies offer. It is very basic.

We enjoyed the holiday has we were out all day, and only had to sleep and shower in the caravan.

Settee was very hard and uncomfortable.The mattress sank.No net curtains.All other furniture and fittings were good.

The beds were small and uncomfortable. To be fair, I expect that from a caravan holiday, but these were really not comfy. And the settee areas in the lounge are not designed to be sat on for long. They are quire hard cushions, with hard sides.

The caravan could of been cleaner when we pulled out the sofa bed it was very dirty underneath also the lounge curtain was torn and the main door frame was dirty

Poor, dirty and covered in urine

Caravan was not very clean , signal is awful even after being told by reception to call a number to help but you cant even do that without signal .The booking app doesnt work so when you arrive to use facilities you cant we had very disappointed children that couldnt go swimming all week ,The evening entertainment again not enough seating so couldnt enjoy this either for the week , There are only two pool tables and we witnessed fights brake out over the same people hogging the tables , would also make sure you take change (£1,2ps) as most of the note changing machines dont work so you cant then use the arcade and cant get any change from anywhere else .

We book the same caravan and its all good

We stayed in a caravan that allows dogs so on arrival there was a smell of dog coming from furniture. 6 berth we found quite small as there wasnt a lot of storage and due to the bad weather we ended up with lots of shoes in the door way. Overall a nice caravan to stay in with a dog.

We work more than happy with our stay at White Acres. The caravan was in an perfect location and everything was clean and tidy with staff always happy to help.One thing I would say was that the sheets and bedding were a little damp smelling this I can put down to being very early in the season, as it was February when I visited this park but I don't feel an adequate excuse. This aside I would definitely like to revisit this location as the weather was appalling and it didn't give us time to properly look at the camp ind detail or to visit some of the things available to customers.

Lodge was spacious and on the whole very clean, just a couple of dusty areas behind bathroom doors which were missed. Having towels provided was a pleasant surprise as I thought just bed stuff included. Great to have full size fridge and a washing machine. Location of lodge by lake was lovely. Only downside was not being able to park beside and the paths and ramp to the lodges were extremely slippery and the grass was like a boggy muddy mess!

Not great.didnt feel newly renovated like advertised, sofas had rips

Lovely lodge, providing all home comforts. Bonus was great view of the lake

We've just returned from a wonderful week at white acres. The staff went above and beyond to ensure we had the best stay possible. Massive thank you to Leanne, Elle & Melissa who went out of their way to change our accommodation (after a booking issue on our behalf) to allow us a more comfortable stay. We will be returning again next year. Keep up the hardwork.

Awful place nothing like on the youtube video housekeeping awful nobody answers the out of hours help number had no bedding all week for on of the rooms never again will I go there

This is our third year and we are back in for next year! We really enjoyed our holiday there are just a couple of things to note. Just need some maintenance guy to go round and check the lodges, Our gate to the lodge was falling off the hinges and was hard for my kids getting an out, Restaurant staff seem to be overworked Looked like do with an extra pair of hands or 2?

I was very worried about coming after I heard so many bad reviews but we could not fault our lodge. It was comfortable clean and lots of space. Some attention required to certain aspects of cleaning by the staff.

We had to clean caravan when we arrived, the sofa was badly stained along with the carpet, bed sheets were stained we complained but they werent changed, we have been going to whiteacres for around 20 years and it was the worst caravan we have ever stayed in

I did book one style caravan and got another which was a bit odd. The wardrobe was broken in one of the bedrooms but we didnt need to use it. It was a lovely holiday and definitely going back

Shame as booked this caravan for my husband who just come out of Stroke rehap The caravan wasnt where the booking map they sent me showed .It was shown as the lake Jenny's lake woukd be behind it .Which I thought is great as his a fisherman and now left not being able to walk or use his left arm , it ment we wouldnt hav far to get him to the lake . WELL the caravan was right by the park entrance and so was left having to push him a very long way and on way back was then up a steep hill. Showing the caravan in one place and finding it in another is shocking . Guess what the answer to my complaint was --- was a old map they send out !!! So b warned you dont get the caravan you see when booking ....my daughter booked another caravan and they got a different one to what they thought they were booking !

Despite being a newer 2020 lodge, its already showing signs of bad wear and tear. Sofa was ripped and dirty. In the main bedroom, already signs of damp patches on the walls. The walls are paper thin between the bedrooms, similar to what you would have in a caravan.