Spruce was an amazing lodge with a breathtaking view of the lake. Kids had a great time and loved their cosy rooms. Only negative is the sofas were not comfortable at all but it's not an issue as we spent more time in the hot tub! Amazing little break at Woodlakes. Would recommend and definitely return.

Nice warm lodge that lacked comfort. Sofa was small and hard to sit on, kitchen chairs and double bed were broken. Beds were lumpy and uncomfortable.

Pleasant lodge, good size for a small family. Lovely clean hot tubClean but needs attention to detail.Downsides - Sofas desperately need replacing, as you fall through them. It definitely needs new mattresss throughout the property as you mat aswell of slept on the wood. Lamps in the lounge would be a great touch as otherwise in the evening your sat in a goldfish bowl.

Good place to stay hot tub needs roof so can sit in even when raining bar was more for dinning that for people to have a pint and chill

Great location and nice views of the lake. Lodge needs new furniture and two settees or a large corner one. The two other chairs in the living room were old and uncomfortable. Theres no Wi-Fi at all and phone reception is hit and miss. The bathroom and kitchen were very good as was the outdoor area and hot tub. The on-site restaurant, Jacks, is excellent and worth a visit. All the staff were friendly and helpful

We will be back next year

Really good holiday and views. Amazing location. Only issue was fridge drawer being broken but otherwise great value for money

We loved the location, lodge was overlooking the lake for fishing great for husband and for me relaxing in the hot tub on the decking. It was very peaceful and lovely to walk around the site, lots of wildlife. We did go to one of the site restaurants Jacks fantastic meal :o)The lodge was nice some of the furniture probably needs to be updated, work has started as shower room appeared to be new. Would definitely like to go again!

Lodge was dirty, ill equipped & very basic, website advertised it as luxury boutique lodge in which I paid boutique money it was anything bu. Only thing that was lovely was the stunning view.luckily the weather was joyous & spent most of our time outside of the lodge.

Lodge was way below standard very basic and unwelcomingBroken beds, worn out sofas, broken blindsDining insufficient only 4 chairs Outside dining cheap and nastyGeneral bits and bobs either cheap or missingOne small Tv in lounge area with poor reception Poor to non existent WIFINo Mobile signalNo welcome pack or little quirks like flowers to brighten the welcomeArea was fantastic and Jacks restaurant was fabTo top it off we were welcomed by a large dog poo in the area where a hot tub would beWill not be going back

Awesome location nice friendly staffFantastic accommodation however a few minor problems with the fittings but not enough to complain aboutIt would be nicer if there was more to do for the kids like a games room Overall excellent 10/10

The pod was excellent in general however a few little tweak could make it a touch better. Some blinds fitted would be good as the outside lights do not turn off at night and when the sun comes up it means it very hard to sleep. Other than that it was an excellent stay and I would recommend.

Booked a new lodge, given the keys and went inside then told it wasnt quite ready and had to move to a different lodge The new lodge we were first offered was a much smaller pod with childrens beds which wouldnt work for a 15 and 19 year old, so asked to stay somewhere else. We were then moved into a XL lodge they werent renting out as it was being renovated and had no hot tub. We stayed here for one night and then moved to our final lodge which had 2 rooms, a hot tub and large living space. The facilities on the park in theory were perfect however we found the Thai restaurant and Jacks restaurant were too expensive as well as the cafe not being open and the enchanted forest just sitting there with no option to properly use it we were slightly disappointed. All the staff were incredible and very helpful even if they didnt fully know what was going on. Overall we enjoyed our stay, there was plenty to do nearby and the wood and lakes are beautiful.

First visit to Woodlake parks, we booked Ash Parkside with hot tub. Check in at 5pm was slightly late for us however once we arrived we were not disappointed with our accommodation Once we found our lodge it was easily accessible and close to the main carpark/reception. We had a parking space beside the lodge which was perfect due to my mum having limited mobility.Our lodge was nice and clean on arrival, and looked homely. Hot tub was in full working order, beds were comfortable for a short stay. The seatees were uncomfortable and could do with a clean and upgrade as one had a strange smell. There was some building works on site for new lodges/cabins near the enchanted forest, however couldn't hear anything in the lodge it was more noticeable when walking around.Only suggestions for the lodge would be; towels, an iron and hairdryer provided as standard in all accommodation or some stocks at reception to borrow/rent during the stay. During check in maybe some guidance and a site map, including info on what is needed when checking out I.e empty bins, place towels in shower etc. or even just a welcome note in the lodge to include the above informationOverall our stay was lovely and relaxing, staff onsite did a really good job to make to it welcoming and comfortable.

A beautiful location and some lovely additions to the park - enchanted forest, Jack's restaurant and Pan Asia.However, we did experience quite a few problems.We called ahead to check the details. When we booked, there was a BBQ included. I was told on the phone that they no longer have BBQs. I expressed my upset because we were not told this earlier. They said 8 weeks ago was when they took away the BBQs. As a paid customer, I feel that we should have been informed of this change to our booking.When we arrived at the park to check in, we were just handed the key and a map. No further information or welcome pack.On Thursday morning, we had no water in the pod for approximately an hour. We had no hot water for around 3 hours which meant we could not shower. I went down to reception to tell them. I didn't get a helpful response and after an hour we went back to tell them we still had no update on the water. We were told that the hot tubs were being filled which meant there is no water for the other pods. We planned to go out for the day so this had an impact and meant we went out far later than planned.On Sunday, our shower broke. We told reception at 9am. They seemed more helpful this time and apologetic. However, we were not kept updated and we had to go back to reception after an hour and a half. We were told that they have been trying to get hold of someone but no one is picking up. This was frustrating as again we couldn't have a shower. We asked if we can use another pod to shower in. After 20 minutes, they got us a pod but the hot tubs were being filled so there was no hot water. After 45 minutes, we were sent to a different pod. This pod had no water at all. After four hours in total of looking for a shower we were eventually sent to a pod with hot water.After this inconvenience, we decided to come home a day early We checked out and were given an apology. They know there is a problem with the water and it needs sorting as it does have a negative impact on your holiday.The park has many benefits and the garden was perfect with a dog.