Sam
Date of stay: 24th March 2025
Lovely weeks stay in Hawkshead Lodge with hot tub. Lodge was spotlessly clean and well equipped to meet our needs and we would definatly return out of season again.Hoseasons website advertise this lodge as having a private corner position, this however is not the case. There appears to have been additional lodges added to the area therefore not as private as advertised This did not impact upon the stunning view of Scaffel with its ever-changing colours which was stunning.Also, it would be beneficial for the site to have signage of reception area ( l8cated in Herdwick *****'s Bistro) . I would also suggest for the site to have a folder / information of walking / hiking routes of the local area, when we enquired in the bistro the individual in the bar area was not helpful at all despite informing us he had lived there for a few years . Overall a lovely last minute week away in a very comfortable lodge.
Louise
Date of stay: 24th March 2025
Nice break away for me and the other half, but was also room for the kids if we wanted to go back next time and take them along with us
Leanne
Date of stay: 9th March 2025
When we entered the lodge everything seemed okay, but sadly the cleanliness let the lodge down alot. The sofas were very stained and need a good clean, the carpets were full of spillage stains. The oven was very dirty and also needed a deep clean, the fridge had a funny smell. The WiFi was not always working, so we couldn't use our Netflix. The hot tub doesn't stay hot and there was no way to control the temperature, so we couldn't stay in it for long. We had a problem with the boiler on the Saturday, so we tried to call the warden at 8am and the phone kept going to answer phone. I finally got through to someone at the bar at 10:20am. The location is good and your not overlooked. But sadly we won't be returning.
Pauline
Date of stay: 26th February 2025
Lodge was spotlessly clean amd really nice comfy decor inside. Comfy large beds in both rooms. We stayed in the loweswater which was lovely amd private, hottub was clean and chexked daily and emptied when leaving which i think is important, it was hot and in a private garden area at the side with stunning south facing views. Will be returning as lots of great walks from the lodge. The area is beautiful.
Mark
Date of stay: 26th February 2025
Booked with Hoseasons and brilliant price
Verified Guest
Date of stay: 12th February 2025
Large comfortable lodge with a private hotbtub, however, attention to detail would enable a much higher ratings, cobwebs on light fixtures, large shower head not connected, free standing bath hot water not great, as needed to top up from kettle, gas cooker not brilliant and no microwave, which would have been helpful as on site Bistro was not open for 5 of the 7 days we were there.
Verified Guest
Date of stay: 6th January 2025
Great site. Great location. Great accommodation. Will be back soon.
Verified Guest
Date of stay: 31st December 2024
The internet kept dropping out and that became frustrating as tv chanels poor and could not stream because of the internet.
Verified Guest
Date of stay: 29th December 2024
Home from home, take cleaning supplies and toiletries with you as only bare left on arrival. Very comfortable beds with quality bedding. One improvement would be cupboard for food stuff as there is very little, but manageable.
Verified Guest
Date of stay: 8th December 2024
Very pleasant
Paula
Date of stay: 21st November 2024
No one on park really felt bit pricey for time of year & in beginning of review ( logs ) feel they owners not really fussed as long as getting £ ,plus dont think hot tub that private ,in hindsight having been Wouldnt go back ,picture well certainly of view from hot tub dosnt really portray Reality,too many caravans on site ,thought it was a lodge ummm????
Lianne
Date of stay: 6th November 2024
Lovely lodge and great hot tub, clean and got all the gadgets too. Bedroom was lovely and warm and outside area is nice. Pretty private too.Negatives we're smoke alarm bleeping, WiFi not working and bedroom tv not working (no channels and did try several times).
Verified Guest
Date of stay: 3rd November 2024
Great lodge, lovely comfortable bed and bedding, large bath sheet. Very clean and well maintained. Lots of outdoor space on the decking. WiFi worked well. Lots of equipment in the kitchen including dishwasher and washing machine, heating worked very well once we worked out how to use the thermostat setup. Would be happy to come here again.
Amy
Date of stay: 9th October 2024
Lovely lodge and perfect for a one year old However finishing touches such as hand soap tea and coffee would be nice. The mattress in the main bedroom has seen better days
Carol
Date of stay: 29th September 2024
Stayed for 7 nights. Very impressed with the look of the site and the surrounding area. We stayed in the Broadwater (Minster) lodge which was lovely. Very clean and fresh and had everything we needed. The hot tub was lovely but couldve done with being a little warmer for us now the days/nights are a little chillier. The bar/bistro seemed nice but wasnt open mid week due to winter opening times, but managed to squeeze a waffle in on the Sunday afternoon, which was lovely. If you like to chill and watch the TV theres no signal for TV channels, you can watch through apps like ITV X, My5 etc but the internet is poor also so doesnt always work, purely location related. Overly a lovely week away and a good base for exploring or quiet place for relaxing.
Penny
Date of stay: 28th September 2024
The Lodge was clean, comfortable and stylish, and the hot tub was great to relax in after days out exploring, although unusually, you do need to take your own robes to use when getting out of the hot tub. We've always found that other Hoseasons locations have provided robes. We did advise the staff by text (as advised if there were any issues) that there was a loose toilet seat and toilet roll holder, but we didn't get a response.
Verified Guest
Date of stay: 28th September 2024
We had a fab holiday and really enjoyed our stay overall. I really wanted to give Bassenthwaite Lodge a 5 star review but sadly the standard of cleanliness really let it down. On the face of it, it appeared fine, bedding was lovely and fresh and clean but in the en suite there was toothpaste in the brush holder and little silver peel off lids from toiletries in the shower meaning it hadn't been cleaned properly. When my children went to put their clothes away there were long dark hairs in the drawers and sadly the living room carpet was thick with dog hairs. It's not immediately noticeable but if you sit on the floor you are covered when you stand up. Finally, despite the hot tub being drained and refilled for each guest, when we opened the lid it had debris in the bottom and what I can only describe as scum on top of the water.Such a shame because there is the potential for this lodge to be fabulous. In order for this to happen, basic amenities need including such as a hoover for guests to use. As the week went on the floors became really grubby with crumbs and other general dirt we tracked in. Furthermore, the weather was atrocious for 5 out of our 7 days, which is to be expected when holidaying in the lakes, sadly it also meant we couldn't use the hot tub. I would gladly pay a little bit more for a canopy over so it could be used regardless of the weather. Finally, the welcome pack is non-existent. We always stay in self catering accommodation and this is the only place I've stayed that hasn't provide a starter pack of coffee etc. (incidentally it's also the most expensive accommodation ive ever booked). I had taken some pods for the coffee machine as I had seen other reviews, but when we arrived the machine was a different one then the one pictured rendering my pods useless! Annoying. Fortunately I had done a shop and taken with me cleaning items and plenty of food etc but I feel due to the lack of shop on site, this would be a nice touch, particularly when commanding a £1000+ fee The situation of the lodge was perfect. We did not feel overlooked and the beautiful stream next to us helped us drift off to sleep listening to the sound of nature. It really wouldn't take much for this lodge to be brought up to a much higher standard. And whilst we would return to Herdwick Croft, as we enjoyed the proximity to the lake and its location handy for Keswick, I would chose a different lodge.
Laura
Date of stay: 27th September 2024
Beautiful, so clean and tidy.
Verified Guest
Date of stay: 22nd September 2024
The overwater lodge was fantastic. Very clean. It had everything we could have asked for. The hot tub was amazing after some very long hikes. We would definitely return.
ANDREW JOHN
Date of stay: 15th September 2024
need some tlc in places and could do with a broom or hoover
Verified Guest
Date of stay: 12th September 2024
Buttermere lodge immaculate clean with s great hot tub
Verified Guest
Date of stay: 4th September 2024
Lodge was lovely and clean with everything we needed as a family of 4 plus a dog. Set in a tranquil location that is really relaxing. We wrongly assumed there would be some walks round about us but needed to take car to get to nice walks. Dogs must be kept on a lead at all times so it would be good if there was a dedicated exercise area.
Raychel
Date of stay: 18th August 2024
Lovely lodge and provided everything we needed. Cockery, cutlery, dishwasher, gas oven, fridge and freezer.A home from home.Very clean and hot tub was ready to go.Twin beds were on the small-size and very close together so not suitable for older children.Few points which had no effect on our break but worth mentioning:Front door was a bit difficult to open/close. May have dropped in its frame so an easy fix. Fire extinguisher needs looking at for pressure. Bedroom door to bathroom (labelled as an ensuite but to a shared bathroom) didn't lock.
Shirley
Date of stay: 24th June 2024
Beautiful lodge, immaculate and quality soft furnishings throughout . Lovely decking area with outdoor seating and dining area. Hot tub a lovely extra too!
Liam
Date of stay: 23rd June 2024
Excellent lodge and facilities lovely and modern just could do with a few more utensil's in the kitchen and proper oven gloves.
Natalie
Date of stay: 23rd June 2024
Stunning lodge, very clean, we were all very comfortable and thoroughly enjoyed our stay.The only tip I would suggest is perhaps some hooks on the fence by the hot tub so we can hang towels/robes but everything was great and we really enjoyed our break.
Verified Guest
Date of stay: 1st June 2024
It was brand new so everything was super clean , main thing for me is cleanliness. Hope it will be kept clean as there were a lot of shelves to dust ( spiders will love it) Fittings were lovely looking and furniture very comfy , settee and bed nice and big too. Could have done with a coffee machine, otherwise good cooking facilities. Cupboards could have done with a bit better organising to give room to put groceries , there seemed to be something in every cupboard .
Kay
Date of stay: 6th May 2024
The caravan and site overall were very good and the caravan was very new and beautiful. The hot tub was also very nice and private. The caravan had been cleaned prior to our arrival but there were a lot of dead flies on the floor. When we arrived there was no electricity and we couldnt put any heating on (as it was a chilly day) and we spent some time trying to find the fuse box. A member of the team did try to help but she couldnt find it. The living area is amazing with lovely comfy settees and eating area and we enjoyed our time reading and watching tv after returning from our walks. Unfortunately on the first night there was a slightly strong smell of drains, but by the second night it was rather unbearable so we left early the next morning as couldnt face another night of it. The drain smell could also be noticed when in the hot tub. On leaving the caravan we reported our complaint to a member of the team who acknowledged our issue and the fact that we were leaving early as a result, but no apology or other response, which was disappointing as we didnt particularly want to leave as everything else was very nice, including the weather (for a change). We wouldnt recommend the site due to the poor response of the staff but the actual site itself was lovely, quiet and well located to explore. There was also no basics, such as salt and other condiments and not enough toilet roll to last 2 days, never mind the 3 nights that we had booked for.
Verified Guest
Date of stay: 31st March 2024
A lovely break , peaceful location
Verified Guest
Date of stay: 31st March 2024
Lovely place to stay, lovely views
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